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The ECN Group has been deploying innovative Business Process Management (BPM) solutions since 2000.

The foundation of any good BPM solution is effective process analysis. Our team of skilled process consultants will help you to document, build and optimise your core business processes. We have the experience and expertise to guide you towards the ultimate goal of business process excellence.

ECN can develop a flexible framework that allows continual process optimisation, meaning you can progressively monitor, and streamline your processes by removing bottlenecks, eliminating redundant tasks and focusing on customer service levels. This will result in a more efficient and effective processes that reduce costs and improve customer service.

The ECN Group offers a total process solution, combining our leading edge B2B messaging and EAI capabilities into a powerful enterprise wide platform for managing your core business processes. This will see true BPM unleashed as you optimise collaborations between your existing IT infrastructure, internal personnel and external suppliers/customers.

How it Works

Every organization has its own business processes that facilitate the delivery of core products and services to their customers. These processes are unique to each organization and are often a source of competitive advantage and or differentiation from competitors. This uniqueness can also be the cause of many of the problems faced by organizations trying to implement an "out of the box" software solution, as processes must be changed to fit the software.

BPM solutions are designed to act as a flexible framework to facilitate your processes, meaning the solution will meet your specific process and environmental requirements. Each BPM implementation is a unique representation of your company's specific business processes and your relationships with customers, partners, staff and suppliers - and moulds to each business requirement. Your processes can then be quickly and efficiently reconfigured so that your BPM solution evolves as you requirements change.

The following are just some of the benefits you can expect from an ECN Group BPM solution:

Rapid Implementation and benefit realisation
Our expert team of process consultants and developers can configure your application in a fraction of the time of traditional IT projects. This means rapid implementation, lower costs and immediate delivery of competitive advantage.
Zero Latency Decisions
Delivery of instant information to key stakeholders 24 x 7. As a result managers, using real time information, are able to immediately make decisions that have an instant effect on the performance of the business - they no longer wait for historical reports to identify issues.
Management by Exception
An “Event Manager” can gather and display performance measurements during execution. This allows process solutions to become adaptive to circumstance and continually identify opportunities to optimise their execution. As a result, the BPM solution identifies areas of sub-optimal performance and directs effort towards the areas of greatest potential impact - a true delivery of the 80:20 rule.
Benchmarking
Compare performance between individuals, offices, regions and partners in real time, and allow managers to constantly fine tune pan-organizational performance.
Collaborate Anywhere, Anytime
Deliver immediate benefit to all stakeholders. There is no complex software installation process. An internet-only architecture means that authorized users with a web browser and an Internet connection can instantly collaborate regardless of location. Users are also able to interact with the system through mobile devices such as PDAs and WAP phones.

Why use The ECN Group?

Our BPM solutions provide you with a flexible process framework on which your core processes are facilitated. By effectively managing the collaboration between various different users and systems, you are able to ensure best practice process is adhered to whilst having unprecedented visibility of how your business is performing.

Process Expertise
Our experienced Business Process Analysts help you to identify, document and refine your core business processes and identify issues adversely affecting process outcomes. Our assessment of process performance and associated recommendations are widely regarded by our customers as a huge source of value.
Award Winning Technology
We were awarded the prestigious Technology Innovator of the Year award by Computerworld magazine in 2000 for our original BPM engine. As a result we have a history of expertise in BPM tools and technologies.
International Experience
Having deployed leading edge BPM solutions in New Zealand, Australia and the United States, The ECN Group is a proven market leader in helping clients to unlock the huge value of Business Process Management.
Highly Effective Methodologies
Due to the large number of projects that we have undertaken The ECN Group has continually worked to improve, refine and optimize our project management, analysis, and development methodologies.
Project Management
Our team of experienced project managers utilise best practise project management processes and software development methodologies, including RUP and Rational processes. Our extensive experience in managing BPM projects of all sizes has seen the continual refinement of our project management methodologies.
Track Record
Quite simply our track record of successfully delivering effective BPM solutions is unmatched in New Zealand. By using The ECN Group you can have the confidence that your project will be delivered efficiently and effectively within your budget and time constraints.

Technology/Hosting

The ECN Group has secure hosting facilities in Auckland, New Zealand. We take care of security, maintenance, backups etc so that you can keep focus on your business, not the technology. Your BPM system is accessed via the Internet, meaning that there is no need for you to invest in expensive hardware, software licenses etc.

For larger, more complex applications, your solution can be "wheeled in" to a company's server room, where it is managed by existing IS staff.

Implementing an ECN BPM Solution

As a client, you will be guided through the implementation process by a skilled team of business analysts who will work with you to understand where your core processes require improvement. You and your team will be consulted about how things work both within your organization and in your interactions with outside parties such as customers, suppliers and business partners.

Once we've agreed on a set of outcomes for the future, our team will capture and configure your vision in a streamlined online process. Using your business intelligence, this will automate and replace manual activity, enforce business rules and create facilities to alert key personnel when a business process is not performing as it should. In short, The ECN Group takes a picture of how you would ideally like your business or key process to run and creates a template to ensure that this picture is repeated day after day by process participants.

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